We accept returns up to 30 days after the date of purchase. Products must be unused and with tags on. For all domestic orders we offer a flat rate $5 prepaid shipping label and can deduct from your refund. If you would like to make a prepaid return request, please contact us (firstname.lastname@example.org) with your order number and the item(s) that you would like to return. One of our friendly team members will reach out to you as soon as possible with the next steps!
If you return with your own postage please enclose your order number and send to:
219 VALLEY ST, 2ND FL
SOUTH ORANGE NJ 07079
We recommend that you start a return for a refund and re-order the item you would like instead. Please drop us a note if you have special requests and we will work with you. You can access our chat / ticketing system from the lower right corner when you visit nycfactory.com
We can not accept used or washed products in return. You can return or exchange within 30 days. If you need more time let us know. Buyer is responsible for return shipping. Once we receive your return and upon inspection we will offer a full refund. No hassle.
Don't be fooled by our low prices - we offer high quality products and speedy shipping. We guarantee satisfaction and if you are not happy please get in touch and we will do what we can to resolve.
As a small business we take pride in our products, service and the overall customer experience from start to finish. We will go out of our way to make this a positive experience for you.
Thanks for supporting small biz! Please do not hesitate to reach out if any questions.