RETURNS:
US customers:
Get Free Unlimited Returns for $1.98. Simply add RE:DO at checkout.
Start a return or exchange click here
You will need your order number (it will be in this format: xxxxxx-nyc) and your order email or zip code. Follow the steps.
General Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
International customers: You can return with your own postage please send to:
NYC FACTORY
RETURNS DEPT
219 VALLEY ST, 2ND FL
SOUTH ORANGE NJ 07079
USA
The original shipping fees are non-refundable. Please insure the shipment as we cannot be responsible for uninsured packages. Tell us the reason for your return and include your order id.
REFUNDS:
We refund all orders within two days of received return. We do not accept used or washed products in return. You can return or exchange within 30 days. If you need more time let us know.
SATISFACTION GUARANTEED:
Don't be fooled by our low prices - we offer high quality products and speedy shipping. We guarantee satisfaction and if you are not happy please get in touch and we will do what we can to resolve.
As a small business we take pride in our products, service and the overall customer experience from start to finish. We will go out of our way to make this a positive experience for you.
Thanks for supporting small biz!
All questions please get in touch with us. Simply open a support ticket - click on the chat icon.