Our system automatically send out tracking numbers when we ship out.
If you did not get this notification please check your email inbox again, and also your spam folder.
Sometimes the wrong email address was entered when you placed your order - in that case please reach out to us with your name and shipping address (order number if you have it).
Why is my international shipment stuck in Jamaica, NY?
JFK airport (Jamaica, NY) is where the shipment leave the US. From there it goes to foreign customs and the next scan may take some time to show. This is all depends on customs and local post office handling times in your country.
How can I track my international shipment?
The UPS tracking number you received from us with the shipment notification will not always work / update online when the package reaches your country. Please refer to the alternate tracking number from the UPS tracking page to track with your carrier. This would usually be your Post Office or DHL :